Monday, November 2, 2009

Lunch With Friends

After ballet class this morning, we went to eat lunch at McDonald’s with some friends from her class.  It was fun to visit with another mom (and grandmom!) while our girls played on the playground.

After getting our food and taking it to our table, I noticed that they had forgotten Grace’s apple juice.  I went back and showed the cashier my receipt and told him that we hadn’t received her drink. 

He looked at me with a blank stare and said, “Yeah, we’re out of apple juice.”  Silence. 

I said, “Oh, you don’t have any more in the back?” 

More blank stares, then he reluctantly turned and asked his buddy, “Hey, man, do we have any more apple juice in the back?”  The other employee confirmed that they were out, then my cashier turned back to me and said, “Nope, we’re out.”  Silence.

I said, “Okay, I guess we need a cup so I can get her a Sprite.” 

Cashier turns to his buddy and asks, “Is it OK for me to give her a  Sprite?”

Me thinking, “Duh!  We already paid for a drink!”

After getting “permission”, he gave me the cup as if he was doing me a huge favor.

Here’s what I’m wondering:  Would it have been too difficult for him to say, “I’m sorry, ma’am, we’re out of apple juice.  What other drink can I get for you today?”

Ah, customer service.  It ain’t what it used to be.

1 comment:

Kim H. said...

Let me start off by saying that I've been a horrible blog friend lately, and I am so sorry. Life is getting out of control.

This reminds me of my intern from this summer... I mean honestly - how hard is it? And why wouldn't the management look at them like they are crazy? The meal comes with a drink...period. If you're out of one option - give another. Duh!